Delivery of the products
As we have detailed in our ‘Ordering process’ section we will first quote you a price for the delivery and after you have discussed with us and are satisfied with the price quote we will issue you an invoice. The invoice will mention the delivery point – either to the nearest seaport/airport, or to your address. The charges for delivery to the nearest seaport/airport, or to your address will be different and you will have the opportunity during the delivery quotation process to discuss and decide which delivery option you would prefer. You will also have the option to collect the products from United Kingdom using your own shipping agent/freight forwarder. In that case we will not charge you for the delivery of the products. Our delivery process does not cover for any customs clearance charges or any other local taxes that may be levied by the country of delivery, and all these charges will need to be paid by you to the respective authorities. We will not be able to advise you about these charges/taxes and it would therefore be best if you could find out about the customs clearance charges or any other local taxes as you would be liable to pay them.
For all international deliveries that are not covered by any of our multicountry/multicurrency websites, please contact our customer care on Email: [email protected] or call us on +44 208 706 0809 to discuss the shipping mode and shipping price. International deliveries can take between 5-21 days depending on the items ordered as well as the mode of transport selected, eg; air freight or sea freight. We can assist you throughout the process from order through to delivery.
We would advise you to retain the original packing materials as you will need to pack the products with it in case you decide to return the standard products that are covered by our returns policy.
We will advise you at the time you place the order on the estimated time of delivery of the products. If due to unforeseen circumstances the delivery gets delayed, then we will contact you to update you on the new approximate expected delivery date.
Whist we will make every effort to deliver within the time stated on our site, we will not be liable for any loss caused to you by any late delivery or failure to deliver within the estimated timescales. We may send your order in multiple shipments and/or from multiple warehouse(s) based in different countries if your order contains more than one product; or if stock of all products is not available with us; or if your order has a non-standard, customised, made-to-order or special order product. However, you will be not be charged any additional delivery charge if this was to occur. Ownership of the products will pass on to you when the products are delivered to you at the agreed delivery point.
Here are some of our frequently asked questions.
1) What happens when my order has been shipped?
You will receive a dispatch confirmation email with tracking details for all courier deliveries. For larger deliveries, we will contact you directly to arrange a suitable day and time. You’ll be notified shortly before dispatch for all international freight orders travelling by air and/or sea.
2) If my order has multiple items, do you deliver items separately?
Yes. If you have ordered multiple items, we will send these out to you as soon as they arrive at our warehouse. We will always notify you by email of the same.
3) How are custom-made orders shipped and how long will they take to arrive?
Normally all custom-made orders have their own manufacturing lead-times mentioned on the product description box beside each product. They are anywhere between 3 weeks to 6 weeks or in some cases longer depending on the product selected. Sometimes they can arrive quicker than the time mentioned and in this case we will notify you when the order is ready to be dispatched to you.
4) How long will In-stock items take to be dispatched?
All in-stock items will be dispatched in 2-5 working days depending on the warehouse in which they are stocked in. If the items are stocked in our UK warehouse, its between 1-2 days and if the items are in stock in our EU warehouse, the dispatch to you could take up to 3-5 working days.
5). How much will the duties and taxes be for my delivery?
Please ensure you check this information with your local customs and tax office. You as the customer are solely responsible for paying these charges.